What is your return policy?

We offer a 30-day return period, giving you 30 days from the date your order is delivered to request a return.

Customers are responsible for return postage unless the item you received is damaged, faulty, or incorrect. If there is an issue with your order, we will cover the return shipping costs.

Once your return has been received, please allow up to 5 days for your refund to be processed and returned to your original payment method.

How do I return an item?

To start a return, please contact our customer service team at info@byliverpool.com. We will provide you with a return number and all the instructions needed to send your item back.

Return postage is the customer's responsibility unless the item is defective, damaged, or an incorrect item was sent.

How much does delivery cost?

We offer free delivery on all orders throughout the UK.

Do you ship internationally?

At this time, By Liverpool delivers exclusively within the UK.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to follow your parcel and keep up to date with its delivery status.

What payment methods do you accept?

We accept a range of secure payment methods:

• Credit and debit cards: Visa, Mastercard, American Express and Maestro
  
• Mobile payments: Apple Pay, Google Pay and Shop Pay